Refund & Returns Policy

 

Thank you for choosing Resume Shinner. We want you to be happy with your resume. This policy explains how refunds, revisions, and cancellations work for our services at resumeshinner.com.

1. Nature of Our Services

All our services (Editable ATS Resume, LinkedIn Profile Rewrite, Cover Letter, and related add-ons) are custom-written digital services. Files are delivered by email in Word (.docx) and PDF formats. Because nothing is shipped, there are no physical “returns”.

2. Unlimited Revisions

If you are not fully satisfied with your delivered document, you are entitled to revisions at no extra cost within 5 days of delivery. Please note that after 5 days, we will no longer accept any revision requests. This is the first and fastest way to fix any issue.

To request a revision:

  • Reply to your delivery email or contact us.

  • Tell us clearly what you want changed

  • Send any missing details, such as new job titles, dates, or skills

Revisions are normally completed within 24 hours

3. When You Are Eligible for a Refund

You may request a refund in these cases:

  • Late delivery: We did not deliver within the promised time (5 hours for Express, 24 hours for Standard) and you contacted us before receiving the files.
  • Non-delivery: You paid but we never delivered your files.
  • Duplicate payment: You were charged more than once for the same order.
  • Unresolved quality issue: You requested revisions and, after reasonable attempts, we could not deliver a document that meets the service description.

4. When a Refund Is Not Available

Refunds are not available when:

  • The completed work has been delivered and you simply changed your mind
  • You gave incorrect, incomplete, or outdated information, and revisions were not requested
  • You did not get a job interview or job offer (we cannot guarantee hiring outcomes)
  • You did not respond to our requests for information within 7 days
  • The refund request is made more than 7 days after delivery

5. Cancellations

  • Before work starts: You may cancel and receive a full refund.
  • After work has started: A partial refund may be given, based on the work already completed.
  • After delivery: The order cannot be cancelled. Please use the revision option instead.

6. How to Request a Refund

Email [your email address] with:

  • Your full name and the email used for the order
  • Your order number or payment receipt
  • The reason for your request

We will review your request and reply within 2 business days.

7. Refund Processing

Approved refunds are returned to your original payment method. Depending on your bank or payment provider, it may take 5 to 10 business days to show in your account. Payment processing fees may be non-refundable where the payment provider does not return them.

8. Chargebacks

Please contact us before opening a dispute with your bank or card provider. We will do our best to resolve the issue quickly. Fraudulent or unjustified chargebacks may result in us refusing future service.

9. Changes to This Policy

We may update this Refund & Returns Policy at any time. Changes apply to orders placed after the “Last updated” date.

10. Contact Us

 Website: https://resumeshinner.com